Certainly

What is Certainly?

Certainly is a conversational AI platform designed for ecommerce and customer service. It creates intelligent chatbots that understand natural language, handle customer inquiries, and drive sales through personalized interactions. The platform combines machine learning with generative AI to deliver human-like conversations across multiple languages.

Top Features:

• Multi-language Support: handles conversations in 13+ languages including English, Spanish, German, and French.
• No-code Builder: intuitive interface for creating and managing chatbots without programming knowledge.
• Pre-built Templates: 24,000+ pre-made sentences and intents for common customer queries.

Pros and Cons

Pros:

• Quick Setup: rapid deployment with pre-made templates and no-code configuration options.
• Excellent Support: responsive customer service team with detailed guidance and solutions.
• Advanced NLU: superior natural language understanding for multiple languages including smaller markets.

Cons:

• Complex Templates: some templates can be challenging to configure without technical expertise.
• Limited Analytics: reporting features could be more comprehensive for detailed insights.
• Keyword Confusion: occasional mix-ups with global connections leading to unexpected responses.

Use Cases:

• Customer Support: automated response system for handling common customer inquiries 24/7.
• Sales Assistance: guided product recommendations and purchase support for online stores.
• Data Collection: gathering zero-party data through interactive conversations with visitors.

Who Can Use Certainly?

• Ecommerce businesses: online retailers looking to automate customer service and boost sales.
• Customer service teams: departments seeking to reduce ticket volume and response times.
• Marketing professionals: teams wanting to create personalized customer engagement channels.

Pricing:

• Essential Plan: $650/month for 3 live bots with core features.
• Business Plan: $1,200/month for 6 live bots with advanced features.
• Enterprise Plan: custom pricing for 10+ live bots with premium features.

Our Review Rating Score:

• Functionality and Features: 4.5/5
• User Experience (UX): 4.2/5
• Performance and Reliability: 4.3/5
• Scalability and Integration: 4.4/5
• Security and Privacy: 4.3/5
• Cost-Effectiveness: 4.0/5
• Customer Support: 4.8/5
• Innovation: 4.2/5
• Data Management: 4.1/5
• Customization: 4.4/5
• Overall Rating: 4.3/5

Final Verdict:

Certainly stands out with its powerful NLU capabilities and exceptional customer support. While some technical aspects need refinement, it's a solid choice for businesses wanting to implement AI-powered customer service solutions.

FAQs:

1) How long does it take to set up a Certainly chatbot?

Basic setup takes 1-2 days with pre-made templates. Full customization may require 1-2 weeks.

2) Does Certainly integrate with Shopify?

Yes, it has native Shopify integration with quick setup and automatic product catalog syncing.

3) What languages does Certainly support?

It supports 13+ languages including English, Spanish, German, French, Dutch, and Nordic languages.

4) Can Certainly handle multiple conversations simultaneously?

Yes, it can manage unlimited concurrent conversations based on your subscription plan.

5) Is technical knowledge required to use Certainly?

Basic features require no coding skills, but advanced customization benefits from technical expertise.