DeskDay

What is DeskDay?

DeskDay is a cloud-based Professional Service Automation (PSA) platform built for Managed Service Providers (MSPs). It combines chat-based service desk functionality with comprehensive IT management tools to streamline support operations.

Top Features:

• Chat-First Service Desk: integrated messaging system across Microsoft Teams, mobile, and desktop platforms.
• Multi-Channel Support: unified ticketing system with real-time collaboration and milestone tracking capabilities.
• Automated Quality Assurance: intelligent system that monitors tickets for missing information and SLA compliance.

Pros and Cons

Pros:

• Intuitive Interface: clean, modern design that makes daily operations simple and efficient.
• Automated Billing: smart integration of timesheets and contracts for precise invoicing.
• Azure Integration: smooth user synchronization with Azure Entra SSO for simplified access.

Cons:

• Limited Customization: fewer options for modifying workflows compared to established competitors.
• New Platform: being founded in 2021 means less market presence and community support.
• Integration Scope: restricted third-party tool integration options for specialized needs.

Use Cases:

• IT Support: managing help desk operations and ticket resolution for client organizations.
• Asset Management: tracking and maintaining IT infrastructure across multiple client networks.
• Project Management: coordinating team tasks and milestones for IT service delivery.

Who Can Use DeskDay?

• MSP Teams: technical support staff handling multiple client accounts and service requests.
• IT Managers: professionals overseeing service delivery and team performance metrics.
• Small-Medium MSPs: growing service providers looking for a modern PSA solution.

Pricing:

• Free Trial: 14-day trial available with full feature access.
• Starting Price: $79 per technician per month with no minimum seat requirement.

Our Review Rating Score:

• Functionality and Features: 4.2/5
• User Experience (UX): 4.5/5
• Performance and Reliability: 4.0/5
• Scalability and Integration: 3.8/5
• Security and Privacy: 4.3/5
• Cost-Effectiveness: 4.1/5
• Customer Support: 4.0/5
• Innovation: 4.4/5
• Data Management: 4.0/5
• Customization: 3.7/5
• Overall Rating: 4.1/5

Final Verdict:

DeskDay brings a fresh approach to MSP service management with its chat-first platform. While newer to the market, it excels in user experience and modern features, making it particularly valuable for growing MSPs prioritizing efficient communication.

FAQs:

1) How does DeskDay compare to ConnectWise?

DeskDay focuses on simplicity and modern chat-based interactions, while ConnectWise provides more extensive customization options and established industry presence.

2) Can DeskDay integrate with Microsoft 365?

Yes, DeskDay integrates with Microsoft 365 through Azure Entra SSO and includes Microsoft Teams integration for ticket management.

3) What types of reports does DeskDay generate?

DeskDay creates reports on service delivery metrics, customer satisfaction, tech performance, and billing analytics.

4) Is there a minimum contract period?

No, DeskDay operates on a monthly subscription basis with no minimum contract period or seat requirement.

5) Does DeskDay support mobile access?

Yes, DeskDay provides native mobile apps for both iOS and Android platforms with full functionality.