KODIF

What is KODIF?

KODIF is a cutting-edge Customer Support AI platform that blends human touch with automated efficiency. It assists support teams by handling ticket resolutions, identifying customer intent, and empowering agents with smart tools across multiple service channels.

Top Features:

• Intent recognition: accurately identifies customer needs and sentiment to deliver appropriate responses.
• Cross-platform integration: works with hundreds of customer service platforms across web, email, mobile, text and chat.
• Non-technical customization: designed for easy setup and modification without requiring engineering resources.
• Context-aware assistance: pulls relevant customer information to provide agents with complete background data.

Use Cases:

• Automated troubleshooting: guides customers through c...