Levity

What is Levity?

Levity is an AI-powered automation tool designed for freight and logistics companies. It streamlines email and phone workflows by extracting information from communications and automating follow-up actions, allowing teams to focus on customer relationships rather than repetitive tasks.

Top Features:

• Email automation: extracts order details from emails and automatically transfers them to your TMS system.
• PhoneAI agents: handles outbound operations, performs check calls, and verifies payment statuses automatically.
• Analytics dashboard: provides insights into email types, customer sentiment, and quote-to-close ratios.
• TMS integration: works with existing transportation management systems to create a unified workflow.

Use Cases:

• Freight quoting: responds to spot quote requests 10x faster by auto-identifying requests and determining rates.
• Track & trace: automates tracking communications to improve visibility across shipment lifecycle.
• Document collection: gathers and processes required documentation without manual intervention.
• Order entry: eliminates manual data entry by automating the transfer of order information.

Who Can Use Levity?

• Freight brokers: teams handling high volumes of spot quotes and order processing tasks.
• Logistics operations teams: professionals managing the entire lifecycle of freight movements.
• Transportation companies: organizations looking to scale operations without adding headcount.
• Global shipping enterprises: companies needing automation solutions with enterprise-grade security.

Pricing

• Paid: Levity requires a subscription. Visit the official website for current pricing details and available plans.

Pros and Cons

Pros:

• Time efficiency: drastically reduces time spent on manual email processing and data entry.
• Data visibility: turns email inboxes from black boxes into transparent, measurable operations.
• Enterprise security: offers ISO 27001, SOC 2 certification, and GDPR compliance for data protection.
• Scalability: helps manage increased freight volume without proportional staff increases.

Cons:

• Implementation learning curve: may require adjustment period for teams accustomed to manual processes.
• Demo required: pricing and specific capabilities require booking a demonstration first.
• Integration dependencies: full value depends on compatibility with existing tech stack.

FAQs:

1) How does Levity handle complex or unusual email requests?

Levity's AI can identify unusual patterns and escalate to human team members when needed.

2) Is Levity suitable for small logistics companies?

While designed for scale, smaller companies with high email volumes can still benefit from its automation capabilities.

3) Can Levity work with international shipments and multiple languages?

Yes, it's built to support global operations and can process communications in various languages.

4) How long does implementation typically take?

Implementation varies but typically takes a few weeks depending on the complexity of your existing systems.

5) What measurable ROI can companies expect?

Most users see significant time savings, reduced errors, and ability to handle more freight with the same team size.